Return & Refund Policy
Return & Refund Policy
We stand behind every product we sell. If you're not completely satisfied, we're here to help.
30-Day Return Window
You may return any item within 30 days of delivery for a full refund. Items must be:
- Unused and in original condition
- In the original packaging with all accessories included
- Accompanied by your order number
How to Initiate a Return
- Email us at info@baxterspetshop.com with your order number and the item(s) you'd like to return.
- We'll send you a Return Authorization Number and return shipping instructions.
- Pack the items securely with your RA number clearly marked on the package.
- Ship the package to: Baxter's Pet Shop, 7519 CO-86 Unit 187, Franktown, CO 80116
Refund Processing
Once we receive and inspect your returned item, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you'd like to exchange a product (e.g., different size or color), follow the return process above and place a new order for the desired item. This ensures faster delivery of your replacement.
Damaged or Defective Products
If you receive a damaged or defective product, contact us within 48 hours with photos. We'll send a replacement immediately at no charge — no need to return the damaged item.
Non-Returnable Items
- Items that have been used or show signs of pet wear
- Items missing original packaging or accessories
- Items returned after the 30-day window