Shipping Policy

Shipping Policy

At Baxter's Pet Shop, we want you and your pets to enjoy your products as quickly as possible. Here's everything you need to know about our shipping process.

Shipping Region

We currently ship to all addresses within the United States, including Alaska and Hawaii. We do not ship internationally at this time.

Processing Time

Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

• Standard Shipping: 3-5 business days — FREE on orders over $75, otherwise $5.95
• Express Shipping: 2-3 business days — $14.95
• Overnight Shipping: 1 business day — $29.95 (orders must be placed before 12 PM MT)

Order Tracking

Once your order ships, you'll receive an email with a tracking number. You can track your package directly through the carrier's website.

Shipping Restrictions

Some items, such as large automatic feeders with built-in cameras, may require additional processing time due to size and weight. These items will be noted on the product page.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours at info@baxterspetshop.com with photos of the damage. We'll send a replacement at no cost to you.

Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for packages delivered to incorrect addresses provided at checkout. If you notice an error, contact us immediately — we'll do our best to update the address before the package ships.